Q: Should I buy the hat or outfit first?
A: This is a tough question, and honestly either option works. If you are looking to make a WOW! statement with your hat, we suggest purchasing the hat first and complementing it with a more "basic" dress (let the hat do the talkin'). If you have a difficult time finding clothes that fit properly, finding the outfit first is typically a better option.
Q: How do I measure my head?
A: Watch this short tutorial on how to properly measure (in inches). If there is a hat already made that is too big or too small, we can either stretch the hat (in most cases) or add removable hat filler to customize the fit.
Q: Do you sell hat boxes?
A: Yes, we have multiple box options to fit any hat or fascinator. Hat box options are shown once a product is added to your cart.
Q: What is a hatinator and how do you wear it?
A: A "hatinator" is a hybrid of a hat and a fascinator. Because of its shallow crown and its inability to stay secured on your head on its own, it is attached to a headband for security. Click here for a video tutorial on how to properly wear a hatinator.
Q: How can I guarantee a color match?
A: We cannot guarantee color matches without a fabric swatch. Display monitors on phones, laptop computers, and tablets may vary from actual fabric color. If you'd like to send a fabric swatch, please text or email us.
Q: If I see an item on your website but want it made in a different color, is that possible?
A: This is something we can do on a case-by-case basis; please reach out to us with a photo of the item and we can let you know!
Q: Can you refurbish or add onto a hat that I already have?
A: We are happy to make adjustments and add-on to hats or fascinators that we have previously made. If the hat was created or purchased elsewhere, we do not offer this customization service.
Q: Can I bring in my dress to help me match the hat or fascinator?
A: Absolutely, and we recommend it! Our retail store is open during the entire month of April and the week of Derby.
Q: How far in advance do I need to place a custom order?
A: Custom order lead time is typically 30-60 days. We usually stop taking custom orders for Oaks and Derby by the first week of April.
Q: What is the best way to contact you?
A: Text and email are the best way to reach us: 502-999-3584 • info@thehatgirls.com
Q: What are your store hours?
A: Our hat shop in Louisville, KY is open during the month of April and the week of Derby. Store hours can be viewed by clicking here.
Q: What side of the head should I wear my fascinator on?
A: We typically suggest that the fascinator be worn along your part line (i.e. - if your part line lies on the left side of your head, you would wear the fascinator on the left side of the head). However, there is no "rule" - wear it however you think it looks best!
Q: How do I wear a fascinator that has an elastic band? Can it be switched to a regular headband?
A: Please watch this video for a tutorial on how to properly wear a fascinator secured with an elastic band: video tutorial. If the fascinator you want to purchase has an elastic band and you'd like to switch it out for a "regular" headband, please contact us by phone or email and we can do so.
Shipping and Delivery Options
- Flat rate shipping for any purchase is $35 and we ship UPS Ground by default. We process all website orders in 1-2 business days. If you need expedited shipping options, please choose accordingly at the checkout page or email/text Rachel for more options. All shipping expenses are the responsibility of the customer.
- Free local pick-up is available for any order at our Louisville, Kentucky hat shop during Derby week.
- Hotel delivery is $30 and can be added to any order upon check-out. We deliver to most local hotels, please contact Rachel before adding this product to your cart to ensure we can deliver to your specific hotel.
Return Policy
All sales are final. Due to the nature of our product (personal wear item) and for sanitary purposes, we do not offer refunds, returns, or exchanges. By purchasing a hat or fascinator you acknowledge that you understand this policy.